Heel change
Heel replacement is a service designed to replace worn or damaged heels on your shoes. Whether for leather or rubber heels, our craftsmen perform this procedure with precision to restore the stability, comfort and elegance of your shoes.
By using quality materials, carefully matched to your shoes, we guarantee a long-lasting result while respecting the original aesthetics. This service is essential to extend the life of your shoes while maintaining their impeccable look with every step.
Product information
All products offered by Haute Cordonnerie constitute modification services on your shoes . These services involve a direct transformation of the shoes, whether it be adjustments, repairs or customizations.
Important :
If these services are applied to a new or unused pair of shoes, no returns or refunds will be accepted after the service. Indeed, the modifications made are considered final and personalized, making it impossible to restore them to their original condition.
FAQ
Anything you could ask us
HOW DOES THE HIGH SHOE REPAIR SERVICE WORK?
The Haute Cordonnerie service is designed to offer you flexibility and comfort.
1. Online purchase and postal delivery : You can purchase the Haute Cordonnerie service directly online. Then, you send us your shoes by post, the shipping costs being at your expense. Once the service is completed, you will receive your modified shoes by the same means, also at your expense.
2. Online purchase and in-store drop-off: You also have the option of purchasing the service online and dropping off your shoes directly at our store. Once the service has been completed, you can pick them up in store at your convenience.
In both cases, we make it a point of honor to treat your shoes with the greatest care to guarantee you a high-quality result.
What payment methods can I use?
We offer 35 different payment methods, including major providers such as Mastercard, Visa, PayPal, American Express and Diners, as well as many local payment methods such as Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items in another currency?
Yes, you can choose a currency based on your personal preferences. When you select your country from the country selector located at the top right of the website or go directly to your country's version of the website, you will see prices listed in the regional currency.
Can I change my order after I place it?
We do our best to fulfill orders promptly and unfortunately we are unable to make updates after an order has been placed. These changes include removing or adding products and/or changing the shipping address. If an error has been made in your order information, the quickest way to do this is to create a new order with the correct information and then notify our customer service team.
How long will it take for my shoes to ship?
We will deliver the products to you as soon as possible. Orders are generally shipped within 1 to 3 days from the order date. Please contact our customer service if you have not received your delivery within the indicated time frame. Your shoes will reach you within 1 week in France and continental Europe and within 2 weeks internationally.
How do I return my items?
Check our returns page for more information.